Customer satisfaction is important to us. Please read our policy carefully before placing an order.
Return Eligibility
Products may be eligible for return/exchange if:
- Requested within [7] days of delivery
- Unused and unworn
- Original tags and packaging intact
- Not damaged by the customer
Non-Returnable Items
For hygiene and safety reasons, the following may not be returnable:
- Panties
- Used lingerie
- Opened intimate wear
- Bodysuits
- Personal hygiene products
Size exchanges may be considered subject to stock availability.
Damaged or Wrong Product
If you receive:
- Damaged items
- Incorrect products
- Missing products
please contact us within 48 hours with:
- Order number
- Unboxing video/photos
Refund Process
Approved refunds may be processed within [10-15] business days through the original payment method.
Shipping charges may be non-refundable unless the issue was caused by us.
Exchange Policy
Exchange requests are subject to:
- Product inspection
- Stock availability
- Hygiene compliance
